The privacy policy is here for you, our customers, to know how and when we collect your information and what we use it for. We understand this information is important to you, as you are important to us.

 

Who we are

We are SQ Professional Ltd (“we”, “our”, “us”) and operate our website www.kmojo.co.uk (the "Site") in the UK, and for information otherwise collected under this Privacy Notice, SQ Professional is the data controller that is responsible for your privacy. SQ Professional Limited is located at Voltage Business Centre, Units 1-3, 6 Mollison Avenue, Enfield, United Kingdom. Registration Number: 07179010.

This Privacy Notice applies to your use of the Site. This Privacy Notice also applies to the information you provide to us after being presented with or directed to this Privacy Notice. This could be, for example, when you share your information with our call center representatives or send us a letter via postal mail.

 

The information we collect and how we use it

We collect and use the information that you provide to us directly, for example when you register for an account; we also use cookies and other similar technologies to collect information from your devices when you interact with our advertising or use our website (you can find out more information in our cookie policy); we keep records when you speak to our customer service teams, and we take personal information from a number of third parties to help us manage your account and improve your shopping experience. For more detailed information you can read the below which outlines how we use your personal information:

 

Information you give to us

• Your name and contact details (such as your email address, mailing address, phone number and password).
• Additional profile information (such as date of birth, gender, location and preferred language).
• Your payment information (such as your credit/debit card number, security/CVV code, and expiration date).
• Your financing information (such as employment and income).
• Your communications and contact history with us (such as service call recordings, chat and instant messages, or communications with our social media channels).
• Other information (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content).

 

To provide you with access to an account

• To register an account with us we capture information such as your name, date of birth, contact and delivery information, and a password to protect your account (account information). We use the same information on an ongoing basis to manage and provide secure access to your account, and provide you with the services you request.
• We take payment details to process payment for any credit or debit card orders you place with us. We share these details with our chosen payment processors (for example Stripe or PayPal).
• We use your account information plus your chosen delivery address details to deliver your purchases and keep you informed of their status, and to process any returns including (where appropriate) collecting the item from you.
• Our chosen payment processors store your payment card details at your request to speed up your checkout in the future (subject to your consent)

 

To provide customer service to you

• We record calls and keep correspondence (customer service records) when you contact our customer service teams or interact with us on social media. We use these customer service records to manage your queries or complaints effectively, for quality monitoring and to continually improve our services.

 

To offer and manage any credit we provide to you

• When you apply for and use credit with us, we will use your account information to make searches with third parties who will give us information about you, such as your financial history. We do this to assess your creditworthiness and product suitability.
• We use purchase history and payment history, along with your account information, on a cyclical basis to manage your credit facility with us.
• We use your account information, purchase history, payment history and third party information to collect and recover money that is owed to us should your account fall into arrears. Please see section on Third Parties we share data with and receive data from below for more information.

 

To personalise and improve your experience when you shop

• We keep a record of how you interact with our website and any marketing you are exposed to, we use this data, along with purchase history, demographics, account information and third-party information, to show you products and offers from across our brands that we think you will be most interested in and to tailor your experience.
• We use your account information, information on the devices you use to access our sites and your interactions with us to operate personalised features across our websites, apps and communications.

 

To inform you about products and services that may interest you

• We use technologies such as cookies within digital marketing networks, ad exchanges and social media networks such as Facebook’s Custom Audience to get relevant marketing messages across to you and other customers. We share aggregated and anonymised information about the customer segments we are interested in reaching with advertising partners, so they can focus on showing adverts to those who are most likely to be interested in our products, services and offers, and to prevent them showing you irrelevant or repetitive advertisements.
• We share limited information with selected suppliers to enable them to identify new prospective customers on our behalf and to prevent us repeatedly advertising products or services you have already bought.
• We receive information on how you interact with our adverts and content on third-party websites and social media platforms (such as Google or Facebook) which we use to tailor the information that is displayed to you.

 

To keep in touch with you

• When you register for an account and shop with us, we start to keep you up to date with news of products and services including store events, offers, promotions and sale information, unless you tell us you don’t want us to (you can change these preferences through your account or using the link in every email that we send to you).
• When we send you communications, we use records of how you interact with our website and any other marketing we’ve sent to you, along with purchase history, to tailor the messages to include information you are most likely to be interested in.
• We use your account information to notify you about important service messages, such as material changes to this policy, product recalls or information about your account.

 

To ensure the site and the services we offer you operate properly

• We use cookies and other similar technologies to keep track of your preferences when using our site.
• We use other cookies and similar technologies to help us understand how you use the site, which allows us to optimise your shopping experience and continually improve our site.
• We gather information about the devices you use to access our sites (desktop and mobile) for example your IP address and device type, to ensure the site is secure and works across multiple platforms.
• We use information for logistics planning, demand forecasting, management information, dealing with errors on our site, and general research and development

 

To develop and improve our products, range and services

• We share insights about our customers (in an anonymised and aggregated format) with the companies whose products we sell. This helps them better understand the different profiles of our customers, focusing on those who buy their products or are interested in them.
• We may contact you to take part in customer satisfaction surveys, if you respond we collect your feedback and contributions (customer feedback). We use this information to develop the services we offer.
• We use information about how you browse and engage with our website to help improve it.
• We use all information, including third party data in the development of new products, services and systems to ensure they work as expected and will be useful to our customers.

 

To prevent and detect crime

• We use your account information, order history and payment history to assist in monitoring for fraudulent transactions or suspected money laundering.
• When you register an account or contact our call center we use your account, application and purchase history information to confirm your identity.
• We use device identifiers and IP addresses in fraud prevention and investigation, and to maintain network and data security.

 

To fulfil our legal obligations

• We use your data to ensure we comply with any requirements imposed on us by law or court order, including disclosure to law or tax enforcement agencies and authorities or pursuant to legal proceedings.
• We will share data with regulatory and other official bodies if they make formal requests.
• We will maintain records to meet regulatory and tax requirements.
• We will use your account information to contact you in connection with product recalls or other similar product quality issues and to comply with our legal obligations in connection with the sale of age restricted products.

 

How long we keep it for

• We keep your personal information as long as you are a customer of ours and generally for seven years afterwards to comply with legal requirements. During that time, we take steps to remove any personal data as soon as we no longer need it.
• We consider you a customer as long as:
• For 2 years from the point you last made a purchase from our website using a non-credit account, or during any time we are managing a customer service request from you.

 

Keeping data secure

We will use technical and organisational measures to safeguard your data, for example:

• Access to your account is controlled by a password and a user name that is unique to you.
• We store your data on secure servers.
• Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by contacting us via this e-mail address: info@kmojo.co.uk
• If you want detailed information from, Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

 

You have the following rights in relation to your data:

• Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
• Right to correct - the right to have your data rectified if it is inaccurate or incomplete.
• Right to erase - the right to request that we delete or remove your data from our systems.
• Right to restrict our use of your data - the right to "block" us from using your data or limit the way in which we can use it.
• Right to data portability - the right to request that we move, copy or transfer your data.
• Right to object - the right to object to our use of your data including where we use it for our legitimate interests.
• To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data), please contact us via this e-mail address: info@kmojo.co.uk.
• If you are not satisfied with the way a complaint you make in relation to your data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

It is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during the period for which we hold it.

 

Third parties we share data with and receive data from

• We work with trusted third parties to provide you high quality goods and services. Anybody we work with is subject to stringent security and data privacy assessments before we begin to do business with them and on an ongoing basis.
• We always make efforts to anonymise data and only pass over personal information that is absolutely necessary for the purposes it is being processed. We always do so securely.
• We have contracts in place with all suppliers that help us to ensure security and privacy of your personal information, these are reviewed and updated regularly and always in line with data protection laws.

 

Delivery Partners

Helping us to deliver the goods you order, including our brand partners that dispatch and deliver goods to you directly.

 

IT Companies

Supporting us in maintaining our website and other business systems including; providing phone lines, data storage facilities, and providing and supporting cloud-based infrastructure used in providing our products and services.

 

Marketing Companies and Online Advertising

Helping us to manage our electronic communications with you and to help us show you the advertising you are most likely to be interested in. Companies that provide marketing and advertising assistance (including management of email marketing operations, mobile messaging services such as SMS, and services that deploy advertising on the internet or social media platforms, such as Facebook and Google) as well as analysis of the effectiveness of our advertising and communications campaigns.

We use technologies such as cookies, tracking pixels, and device IDs within digital marketing networks, ad exchanges and social media networks such as Facebook’s Custom Audience to get relevant marketing messages across to you.

 

Consumer profiling organisations

These organisations provide demographic or other data to help better understand customers' demographics, lifestyles or shopping.

 

Payment processors 

Payment card processors to process credit and debit card payments and store payment information; for example, Stripe and Paypal.

 

Links to other websites

The site may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

 

 

 

COOKIES POLICY

 

The site may place and access certain cookies on your computer. SQ Professional uses cookies to improve your experience of using the website. SQ Professional Ltd has carefully chosen these cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All cookies used by the site are used in accordance with current UK and EU Cookie Law.

Before the website places cookies on your computer, you will be presented with a message bar requesting your consent to set those cookies. By giving your consent to the placing of cookies, you are enabling SQ Professional Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of cookies; however certain features of the site may not function fully or as intended.

 

Our site may place the following cookies:

Analytical/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

 

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

 

Targeting cookies

• These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
• You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser.
• You can choose to delete cookies at any time; however, you may lose any information that enables you to access the website more quickly and efficiently including, but not limited to, personalisation settings.
• It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
• For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

 

Third-party apps, websites and services

If you use any third-party apps, websites or services to access our services, your usage is subject to the relevant third party's terms and conditions, cookies policy, and privacy notice. For example, if you interact with us on social media, your use is subject to the terms and conditions and privacy notices of the relevant social media platform (Facebook, Twitter etc.). The same stands if you use third-party services, like Amazon's Alexa, as your use of the service is subject to their applicable terms and conditions. We may be required to share customer information relating to transactions and use of such third-party services with that third party.

 

General

• You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
• If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
• Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
• This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

 

Changes to this privacy policy

SQ Professional Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on our site and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact SQ Professional Ltd by email at info@kmojo.co.uk